Please note our conditions for returns and exchanges
The ordered item can be returned or exchanged within 5 days of receipt of shipment. In both cases this is only possible with unused, clean and undamaged goods in the original packaging. All hygiene articles (i.e. mouthguards, groin guards, underwear, etc.) is not possible to return or an exchange. Reduced products (Sale, etc.) is excluded from the returned or exchanged. Please note that the refund will be carried out on the same payment method as the original payment.
The order confirmation must be brought or be accompanied by the return form. The product is unused, clean and in its original packaging. Return Form (PDF)
After goods receipt, the goods are checked and decided whether this is in perfect condition and if a credit can be carried out.
The refund will be made on the same payment method as the original payment and usually within 5 working days. Postage costs are not refundable.
Telephone appointment for the exchange. The order confirmation is brought. The product is unused, clean and in its original packaging.
Filled return form and enclose order confirmation. The product is unused, clean and in its original packaging.
Return Form (PDF)
Goods will be reviewed and decided whether this is in perfect condition. The goods will be replaced and paid the difference in cash.
Goods will be reviewed and decided whether this is in perfect condition. The new products will be delivered by mail and postage costs and differential costs will be billed.
The product is defective or received the wrong goods?
Telephone appointment for the exchange. The order confirmation is brought. The product is unused, clean and in its original packaging.
Filled return form and enclose order confirmation. The product is unused, clean and in its original packaging.
Return Form (PDF)
Goods will be reviewed and decided whether an exchange takes place. The goods will be replaced.
Goods will be reviewed and decided whether an exchange takes place. The new products will be delivered by mail, and the resulting postage costs reimbursed.